Headset was on, mic was not on mute (at the headset end), mic volume was not on mute in the computer (and when I clicked mute on and off via sound settings, the headset mute notification light turned on and off properly). After resetting, and upgrading, and RE-re-doing my settings in Mumble, it still wasn't detecting my mic. Logged in to use Mumble and I could hear but nobody could hear me. Mic was working fine as of the time I started downloading windows 10 24 hours ago. I wasn't having the trouble of the whole thing shutting off (completely). This was even when they were fully charged. Mic is unusable and headphones aren't much better.īackground: Have been using the G930 with Win7圆4 with no MAJOR problems, but a few times an hour, it would lose the wireless connection and power off for 1 to 5 seconds/power back on. PC Specs and peripherals (all listed in case something is causing the problem): I saw someone had turned 2.4ghz off, and this solved their problem. My wireless router is putting a 5ghz and 2.4ghz signal out. I'm going to contact Logitech directly, but if anyone can give any reason as to why this may be happening that would be wonderful. It does still happen when I don't use the microphone, but it is more common when I am.Īny help is appreciated. It could be tied to when I'm using the microphone because I notice it happen more then. I know someone mentioned that it may be only with Intel cpus, which may be the case. I don't know if it's anything with my computer or if it's the drivers. These solutions work for a while, but then it stars the disconnecting behavior. I've tried multiple versions of LGS, even a version from 2011. I haven't tried it on any other computers, but I don't have another to test it on. Or it might do it once then not do it again for a couple of hours or the next day. When it does it'll do it multiple times within a couple of minutes. It can go for hours with no problems, then start disconnecting every few minutes. This did not solve my problem, and the headset disconnects at random intervals, not every 15 minutes. I have seen some people where they say it happens every 15 minutes roughly, and solved this by editing the manifest to not disconnect after 15 minutes. Please try the steps to fix issues with your Logitech Bluetooth device here.I am having the issue where the G930 disconnects randomly. Mac only - check if there are any background updates that may cause the delay.Windows only - check if there are any Windows updates running in the background that may cause the delay.Update the firmware for your device if available.However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Unpair/repair or disconnect/reconnect hardware:.Keep other electrical wireless devices away from the USB receiver to avoid interference.In some cases the receiver signal gets blocked by the computer case, causing a delay. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. Move the device closer to the USB receiver.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.Try testing the device on a different computer.Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.Windows only - Disable USB Selective Suspend:.If using a different USB port works, try updating the motherboard USB chipset driver. If possible, don't use a USB hub or other similar device. Plug the device into a different USB port on your computer.Wireless devices: Unifying and non-Unifying devices.Potential hardware issue (device, batteries or receiver).Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on.Using your wireless keyboard on metal surfaces. NOTE: Your receiver must be plugged directly into your computer. Plugging the receiver into a USB hub or other unsupported device such as a KVM switch.Device doesn’t wake up computer after sleep.
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